Complaints Procedure

InHouse Inspired Room Design aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if, for any reason, you are not satisfied with your dealings with us.

If you are not happy with InHouse please tell us.

If you are unhappy about any of InHouse’s services, please speak to the relevant staff member, Manager or Director.

Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director/Chief Executive.

All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Financial Ombudsman (FOS) contact details:

https://www.financial-ombudsman.org.uk

0800 023 4567

complaint.info@financial-ombudsman.org.uk

InHouse Inspired Room Design Ltd are authorised and regulated by the Financial Conduct Authority FRN 913728. We act as a credit broker and not the lender. In House Inspired Room Design Ltd registered in England & Wales with company number 04750172 VAT No. 818010953, Bridge End Industrial Estate, Hexham, NE46 4DQ.

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